Return & Refund Policy

At Nadqad Beauty, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please review our return policy below before making a purchase.

1. 7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days from the date of receiving your order to request a return.

To qualify for a return, your item must:

• Be in the same condition as received.

• Be unused and unopened.

• Be in its original packaging with all tags, where applicable.

• Be accompanied by your receipt or proof of purchase.

2. How to Request a Return

To initiate a return, please contact us at support@nadqadbeauty.com within 7 days of receiving your order.

Please include your order number and reason for the return.

Return Address:

566 Block C, Jubilee Town Housing Scheme, Canal Road, Lahore, Pakistan.

If your return request is approved, we will provide you with return instructions and, where applicable, a return shipping label.

Please do not send any items back without contacting us and receiving return approval first. Unauthorized returns will not be accepted.

3. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect product, contact us immediately at support@nadqadbeauty.com with your order details and clear photos or videos of the issue.

We will review your concern and work towards an appropriate solution.

4. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

• Opened or used skincare and beauty products.

• Personal care and hygiene products.

• Customized or personalized products.

• Gift cards.

• Sale or discounted items.

If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed through the original payment method, where applicable. Please allow additional time for your bank or payment provider to complete the transaction.

6. Exchanges

If you wish to exchange an item, please contact our support team first. Depending on product availability and return eligibility, we will guide you through the exchange process.

7. Contact Us

For any questions or assistance regarding returns, refunds, or exchanges, please reach out to us:

Email: support@nadqadbeauty.com

Nadqad Beauty
Thank you for shopping with us!